Skip to main content

Cancel your subscription

Cancellation stops the next renewal charge. You keep access through the end of the current billing period.

How to cancel​

  1. Open settings, then Billing.
  2. Click Manage subscription. The Paddle billing portal opens.
  3. Click Cancel subscription.
  4. Confirm.

The cancellation is processed immediately. Hero Marketer reflects the cancelled status in your billing tab.

What happens after you cancel​

Through the end of the current billing period:

  • Your subscription remains active.
  • You keep all features.
  • Your remaining credits stay in your balance.

After the billing period ends:

  • The subscription expires.
  • You lose access to the campaign wizard and Hero AI.
  • Your existing campaigns in Google Ads continue running. Cancellation doesn't pause or delete them.
  • Your dashboard becomes read only. You can still see historical performance for as long as your account exists.

Your campaigns keep running​

Important: Cancelling Hero Marketer doesn't pause your Google Ads spend. Campaigns built through Hero Marketer live in your Google Ads account and continue running until you pause them in Google Ads directly.

If you want to stop ad spend along with cancelling, pause your campaigns in Google Ads before or after cancelling. Hero Marketer cancellation alone won't do this for you.

Your data after cancellation​

When your subscription expires:

  • Account, product, and campaign records are retained for at least 90 days. If you reactivate within that window, everything comes back as it was.
  • Hero AI conversation history is retained for the same window.
  • Performance data continues to populate from Google Ads as long as the OAuth connection is alive. Even cancelled Hero Marketer accounts can pull data, just without the AI features.

After 90 days of inactivity, accounts may be archived. Reactivation after that requires contacting support.

For full deletion of your data (not just cancellation), contact support with a deletion request. We process within 30 days.

Refunds​

If you cancel close to the start of a billing period, you may be eligible for a refund. See Refund policy.

Pausing instead of cancelling​

There's no formal pause option. The closest equivalent is downgrading to Pro for periods when you don't need the higher tier, then upgrading back when you do. See Change your plan.

Re activating after cancellation​

To come back:

  1. Sign in with the same Google identity you used originally.
  2. Pick a plan.
  3. Confirm payment.

Within the 90 day retention window, your existing accounts, products, and campaign history are restored automatically. After 90 days, contact support to retrieve archived data.

Why are you leaving?​

If something specific isn't working, contact support before cancelling. We'd rather fix the issue than lose you.