Skip to main content

Update payment method

Hero Marketer uses Paddle for billing. Payment method changes happen through Paddle's billing portal.

How to update​

  1. Open Account → Plan in the sidebar.
  2. Click Manage billing. The Paddle billing portal opens in a new tab.
  3. In the portal, click Payment method.
  4. Add or replace the card.
  5. Confirm.

The change is live immediately. Your next renewal uses the new payment method.

What payment methods Paddle supports​

Paddle accepts:

  • Major credit and debit cards. Visa, Mastercard, American Express, Discover.
  • PayPal.
  • Apple Pay and Google Pay (where supported by your browser and device).
  • Bank transfer (for some plans and regions).

Bank transfer availability varies by country. The portal shows what's available for your account.

Multiple payment methods​

You can have a backup payment method. If the primary fails, Paddle automatically attempts the backup. Add a backup the same way you add the primary.

What if my payment fails​

Paddle may retry failed payments, but Hero Marketer pauses app access as soon as the subscription is marked past due.

  • Email reminders go to the address on your account.
  • When you sign in, Hero Marketer sends you to the renewal page instead of the dashboard.
  • Access is restored after the renewal payment succeeds.

To recover from a failed payment:

  1. Sign in to Hero Marketer.
  2. Use the renewal page to update billing or choose a plan.
  3. Confirm payment. Access is restored when the charge succeeds.

Your data is retained per the standard cancellation policy. See Cancel your subscription.

VAT, tax, and billing details​

For VAT identifiers, business names, or full billing addresses on invoices, edit them through the Paddle portal:

  1. Open the Paddle portal as above.
  2. Go to Billing details.
  3. Update name, address, VAT or tax ID.
  4. Save.

Updated details apply to your next invoice and are NOT retroactive on past invoices. For changes to a past invoice, contact support.

Canceling a card before subscription expiry​

If you cancel a card while a subscription is active, the next renewal will fail unless you've added a new payment method first. Update the payment method before cancelling the card to avoid a service interruption.

Security​

Paddle is PCI compliant. Card details never touch Hero Marketer's systems; they're stored and processed by Paddle directly. We see only what Paddle exposes to merchants (last four digits, expiration, billing address).